The referring authority must make the referral via telephone or email, or through the DPS process.
All referrals are made through the Director and can be received via email or telephone in the first instance. Please call 07932 760 005 (24 hours), 01702 304541, email This email address is being protected from spambots. You need JavaScript enabled to view it.
Safe Haven Services aims to ensure that the care of young people who come to live in our resources is well planned and that young people’s experiences of being with us are positive.
We will accept referrals from the placing authority, having had the needs of the young person assessed as suitable for the provision. The referring authority must make the referral via telephone or email.
The referring authority must provide the name/s of the young person and as much information as possible. This includes history, risks, ethnicity, language spoken, estimated time of arrival or pick up and any other relevant information pertaining to that young person.
In exceptional circumstances same day placements may be facilitated but it is essential that all relevant paperwork and information are made available at the time of placement.
No young person will be refused accommodation on the basis of race, culture, religion or disability.
Planning Meeting
A placement planning meeting will take place on or within 7 working days of placement. A written record of this meeting is to be made detailing the roles and responsibilities of all parties and anticipated outcomes of the placement and timescales for achieving these.
Referral Criteria
We accommodate young people with low, medium and high needs across our resources. Where a young person has specific needs, we will identify where they may be best placed across our homes to ensure the safety of the young person and other residents. We expect referrals to cover the following issues:
- Experience of traumatic and difficult childhood
- Emotional and mental health support needs
- History of, or at risk of sexual exploitation
- Those seeking a place of safety including asylum seeking young people
- History of, or at risk of substance misuse issues
- Planned and emergency referrals